Shipping and Pickup

How soon will my order be delivered?

We will process and arrange delivery of your order within one to two working days, and the delivery time is subject to the delivery time of SF Express. The following is the reference delivery time:

Hong Kong: - 1-3 working days

Please note:
- Shipping charged at checkout (if applicable)
- In the case of a free shipping offer, the shipping fee will be displayed as "0"

*Delivery time will be affected by factors such as shipping arrangements, weather and local holidays or festivals such as Christmas, Chinese New Year, Easter, etc. The actual time is subject to the delivery time limit of the transportation company. KOSMETICS is not responsible for the delays caused by it.

Is there a shipping charge for online orders?

Please refer to KOSMETICS Shipping Policy for details.

shipping policy

Can I modify the shipping address?

If you need to modify the delivery address, please contact customer service as soon as possible before the order is shipped, and provide the new address.

contact customer service

How can I pick up the goods at SF Stores?

After receiving the "Pickup Notification" SMS, follow the content of the SMS to pick up the package at the designated SF Express store. When picking up the package, please present the "Pickup Notice" as a voucher. After the staff checks that the name of the package is correct, you can sign for the package.
If you entrust someone else to collect the package on your behalf, the representative must also show the "Pickup Notice" to the staff before picking up the package.

What is the latest time for door-to-door delivery?

The normal latest delivery time of SF Express is 19:00 of the day, and 18:00 for outlying islands. In special circumstances, you can call SF Express to make an appointment.

SF Express Customer Service Hotline

Hong Kong: 2730 0273
Monday to Friday 08:00 - 20:30
Saturday, Sunday, public holidays 08:00 - 20:00

Macau: 2873 7373
Monday to Friday 08:00 - 20:30
Saturday, Sunday, public holidays 08:00 - 20:00

I did not receive the "Collection Notification" SMS, what should I do?

The "Pickup Notification" SMS is only applicable to SF store self-pickup or SF Smart Locker: If the goods have arrived at SF Stores or SF Smart Locker but you have not received the "Pickup Notification" SMS, you can directly contact SF Express Arrangements for receiving goods.

SF Inquiry Tel: 27300273 (press 1> press 8)

What should I do if I do not pick up the goods at the "self-pickup service" location within the pick-up period?

If the customer fails to receive the goods on time due to personal reasons, please contact SF Express to make arrangements. SF Express may charge additional administrative fees.

contact us

KOSMETICS Online Store Customer Service Email: