Terms & Conditions

General Terms

The Terms are applicable to your visit and use of this website and your purchase of items or services from KOSMETICS (Asia) Limited (hereinafter referred to as "KOSMETICS") through this website. Please read carefully the Terms and Conditions before using the website. By using the website or any part thereof, you agree that you have read the Terms and Conditions, accepted them and agreed to be bound by them.

KOSMETICS will make every effort to ensure that the prices, information and dimensions of items listed on the website are updated. KOSMETICS reserves the right to change the prices of the items without prior notice. All orders are subject to KOSMETICS's sole discretion and are accepted subject to stock availability.

KOSMETICS will make every effort to ensure that the items listed on the website are supplied in stock, and reserves the right to replace any item with that of the same type and price if it's not available to customers due to shortage. All orders shall be finalized subject to the availability of the items concerned. Where KOSMETICS is incapable to provide any ordered product or service, it shall have the right to reject such an order.

User Registration

You may be required to complete one or more of our registration or application forms (online or in any other way) for your use of some services. By completing such forms, you undertake:

  • To provide your true, accurate, up-to-date and complete personally identifiable information as required
  • To ensure to keep properly your user name and password
  • That only you or persons authorized by you login the website with your user name and password

That KOSMETICS has the right in its absolute discretion to reject any new user application or cancel any registered user without giving any reason Where there is any change in your registered information, you may login to update or notify Customer Service immediately by phone or email to ensure that KOSMETICS offers you the most updated information.

Registration on the website does not mean that you are registered as a member of KOSMETICS. The login is for online purchases only, and purchase on the website does not earn you any bonus points or rewards. KOSMETICS member's privileges are not applicable to KOSMETICS online shop.

Information Protection

To safeguard the privacy rights of individuals concerning personal information, KOSMETICS ensures that its policies and practices in the collection, use, retention, transfer and access of personal data comply with the provisions of Cap. 486 Personal Data (Privacy) Ordinance. Please refer to KOSMETICS's privacy policy.

Notes on ordering

By ordering an item, you agree to make a purchase request to KOSMETICS in accordance with the Terms and Conditions. Upon receipt of your order, KOSMETICS will send you a reply. The reply does not indicate that KOSMETICS has accepted your order. If you fail to make the payment in 24 hours, KOSMETICS will cancel your order accordingly. Where KOSMETICS is incapable to provide any ordered product or service, or where there is a problem with your credit card payment or due to any other reasons, KOSMETICS shall have the right to reject the order concerned. Where KOSMETICS is incapable to provide any product or service you order, it will notify you by phone or email.

Removal Service

Customers can request removal service by email us at cs@kosmetics.com.hk within 3 days after the transaction. Late request will be deemed as no request for the removal service.

1. Sellers' Obligation

Customers who purchase regulated electrical equipment (REE), including air-conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and monitors, as specified in the Product Eco-Responsibility Ordinance, can request our company to provide free removal service in accordance to the Removal Service Plan endorsed by the Environmental Protection Department, for the same type and quantity of used REE*.

2. Location

Any premises in Hong Kong.

3. Timing of the removal service

  • Under normal circumstances, 3 working days are required to collect the used REE after entering into the contact and receipt of the service request from the customer.
  • The old items at the customers’ designated locations will be removed on the date specified by the customers.
  • No removal service is available on Sundays and public holidays.

4. Remarks

  • The removal service may be different from the delivery and installation services.The old items pending removal can be removed in advance or placed temporarily atthe premises for collection later as appropriate. Customers can contact us forarrangement.
  • The old items will not be returned once collected.
  • The old items must stand-alone and be freed from other connections or obstacles.
  • If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff will have the right not to remove such items,and there will be no more free removal service for the customers.
  • Customers shall give no less than 2 working days' notice prior to the scheduled dateof removal service in respect of any request for change of delivery time, date and/or place.
  • In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
  • The company shall not be liable for any delay, suspension or rescheduling due totraffic or adverse weather conditions or other factors.
  • All personal data are for the purpose of arranging removal service for the old itemsonly and our company shall comply fully with the obligations and requirements ofthe Personal Data (Privacy) Ordinance (Cap. 486).
  • In case of any disputes, the decision of our company shall be final.


All contents of the Official Website of the KOSMETICS Limited Web Site are: KOSMETICS (Asia) Limited。著作權所有 and/or its suppliers. All rights reserved.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.

In case there arises discrepancy in Chinese and English versions, the Chinese version shall prevail.