7 days return/exchange service
Kosmetics BEAUTY provides you with a “7-day return / exchange service” within 7 days of your receiving your purchase (as determined by the date of signing for the purchase). You can return/exchange the products you purchased at www.kosmetics.com.hk for the following reasons:
- The color, design model and materials of product are not consistent with the description on the website.
- There is any problems in the shipping process.
- You purchase a wrong product.
- You receive a product flawed or with any quality defects.
Returned items must comply with our returns policy:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items is suitable for resale.
*Once the item has been shipped overseas for international delivery, return/exchange will not be accepted unless the item that you receive is a discrepancy or a defect.
Please ensure that your order fulfills the return/exchange policy, and then submit a return/exchange request by email within 7 days of receiving your purchase. In the email, you should explain the product to be returned or exchanged with reason. After receiving the return/exchange application, we will confirm the application with you and make an appointment for SF Express to pick up the return goods from the delivery address on the original order.
Please pack and seal your return securely in an undamaged bag together with the shipping slip or order form. Ship the parcel to KOSMETICS’s office. Please do not pack your return in the original see-through packing bag to prevent losing the products during shipping. After we receive the returned goods, we will inspect the goods. After confirmation, we will notify the return/exchange result and follow-up arrangements by email. All return/exchange related fees will depend on the application reason and product status. If the product does not meet the return/exchange policy after inspection, customer shall be responded for the shipping fees caused by product return/exchange.
*If the customer wants to return/exchange the color/product/product category due to purchase a wrong product (not defective product/sent wrong), customer must bear the shipping fee. Please confirm the product you want to exchange with our customer service staff first, and then send it back to us in a complete package. After we receive the product and inspection, the new exchanged item will be sent by "Freight Collect" (the shipping fee is around HK$30-50) (Reminder: Once the exchange is completed, no return can be processed.)Customer Service Email: firstname.lastname@example.org
Customer Service Hotline: +852 3521 0700
Please return the product to be returned/replaced to the following address:
Unit A, 15th Floor, EASTCORE, 398 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong - KOSMETICS
Tel: +852 3521 0700
- After we receive your returned goods and confirm the return application, the refund will be paid to your account within 4-14 business days.
- Actual receipt date is subject to the process period of the relevant bank/Alipay/Paypal.
- All shipping fees are not refundable.
- If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.
- Return / Exchange Policy applies to all products purchased with a promo code, but the consumer is only eligible for a refund of up to the actual payment.
- If your order fails to meet the original consumption requirements of the promo code after applying for return, the total value of the promo code will be deducted from the refund.
- The promo code for one-off use cannot be reused after a purchased item is returned or refunded.
- If the customer wants to return the goods due to purchase a wrong product (not defective product/sent wrong), we will charge HK$10 as an administrative fee and deduct from the refund.
*In case of any dispute, KOSMETICS Beauty reserves the right for final decision.