shipping policy

KOSMETICS offers the following shipping options:

Delivery area Total net value of the order
Shipping method and shipping fee* Estimated delivery time
(working days)
Self-pickup at SF Express stations or smart lockers Delivery
Hong Kong and Macau less than $299 HK$40

Hong Kong HK$50

Macau HK$120

Purchase $299 or more free free

All shipments by KOSMETICS use SF Express.

*Delivery services to other overseas regions are not available at the moment, please contact us if necessary.
#The total net value of the bill refers to the amount after deducting the used shopping coupons, member cash rebates, other discounts and shipping charges.

*Free shipping service does not include remote area surcharges and import taxes** for overseas orders, and the relevant costs will be borne by the customer.

** Import Taxes : Our item prices are exclusive of any taxes, duties and delivery destination VAT . Customers are responsible for paying all import duties, customs fees, taxes and destination VAT where applicable. If required by the country of destination, it is the customer's responsibility to complete the import customs formalities for release of the delivered goods.

shipping time

KOSMETICS office hours are from Monday to Friday, 9:00 am to 6:00 pm (Hong Kong time GMT+8/public holidays excluded), if the order is successfully confirmed before 9:00 am on a working day, we will send you an order within one to two working days In-house processing and delivery arrangements. Orders may take longer to process during sale periods, holidays or inclement weather.

The delivery time will be affected by factors such as shipping arrangements, weather, and local holidays or festivals such as Christmas, Chinese New Year, and Easter. The actual time is subject to the delivery time limit of the shipping company. KOSMETICS is not responsible for the delays caused by it.

After the order is paid for, the shipping address cannot be changed and KOSMETICS will not be responsible for wrong address on the order.