Shipping Policy

KOSMETICS uses SF Express for all the delivery services.

**We are not available for worldwide delivery temporarily. If necessary, please contact us.
#Net Order Amount refers to the amount after deducting used coupons, bonus point, other discounts and shipping fee.

*Free shipping service does not include remote area surcharges and import taxes** for overseas orders, and the relevant costs will be borne by the customer.

** Tax & Duties: Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, taxes and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries.

Delivery time

If payment of your order received by us can be verified before 9 am on a business day, your order will be dispatched to our delivery service providers within 1-2 business days in general. Please note that KOSMETICS business hours are from Monday to Friday, 9am-6pm (HKT GMT +8, excluding public holidays). Orders may take longer to process during discount periods, holidays or bad weather.

KOSMETICS strives to provide efficiency and soonest delivery service to customers but delivery time may vary from customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). KOSMETICS has no control over and will not be responsible for any delay.

After placing an order, the delivery address cannot be change, and KOSMETICS will not be responsible for the wrong address on the order.