Why does it say my email address is already registered?
You can seek assistance from our customer service staff to retrieve your account.
Can I earn membership points for online shopping?
$1 spent online = 1 point
Every 10 points can be converted into cash $1, and after converting $, you will receive a discount code (enter the discount code to deduct when making the next payment).
*Other discounts (such as website promotions, other coupon code discounts) cannot be used together with points
Can I enjoy member discounts when shopping online?
Member discounts are available for shopping at KOSMETICS stores. You need to register as a member first, and then log in and redeem the discount discount at the member points (star pattern) in the lower left corner of the website, convert it into a discount code, and enter the discount code to use when making the next payment.
For details, please refer to KOSMETICS Membership Program or contact us for more information.
Can I change my membership information online?
After logging in, you can click the account under the human figure in the upper right corner of the website to change your personal information (except email address), or contact our customer service staff for follow-up.
What should I do if I forget my login password?
Members who use email as the login account name: If you forget your password, please click "Forgot Password" on the "Login" page, and then enter your registered member's email address, the system will send a link to reset your password by email, click the link Reset your password to log in again.