If you find any problem with the product, please email us at cs@kosmetics.com.hk with the order number, registered name and phone number within 7 working days of the delivery date to follow up.

Generally speaking, if the order is received, the money will be returned to your payment account within 14 working days after receiving your returned goods.
The actual arrival date is subject to the processing cycle of the bank/online payment system.

Sorry, your refund cannot be used to offset a new order, please wait patiently for the refund to arrive in your account.