Returns and Refunds

After I receive the package, I find that the product is not consistent with the order, what should I do?

If you find any problem with the product, please email us at with the order number, registered name and phone number within 7 working days of the delivery date to follow up.

How long does the refund process take to complete?

Generally speaking, if the order is received, the money will be returned to your payment account within 14 working days after receiving your returned goods.
The actual arrival date is subject to the processing cycle of the bank/online payment system.

Can refunds in process be directly offset against new orders?

Sorry, your refund cannot be used to offset a new order, please wait patiently for the refund to arrive in your account.

contact us

KOSMETICS Online Store Customer Service Email: