Online Shopping
Do I need to register an account before shopping online?
We recommend that you register a member account, and register as a member to enjoy more benefits:
i. Exclusively enjoy 10% rebate for KOSMETICS members shopping;
ii. 500 points in birthday month;
iii. Enjoy a faster and more convenient shopping experience.
Please click here to register as a KOSMETICS member.
What payment methods can be used for shopping at the KOSMETICS online store?
Our website accepts the following payment methods:
Master, Visa, Alipay(HK) and FPS, Payme.
After an order is submitted, can I still add items to the same order?
Once an order is submitted, you cannot add items to the same order. You can create a new order to add items.
Where can I find my order history?
Once your order has been submitted, you will receive a confirmation email letting you know your order has been accepted. If you have not received the email notification after submitting the order, you can also check the status of your order through "My Account" or contact us for inquiries.
Can I cancel my order?
Before your order starts shipping, if you need to cancel the order, you only need to contact us. If the order is already in delivery, please refer to "Returns and Refunds" to return the product.
Why didn't I submit my order successfully?
The unsuccessful submission of your order may be due to credit card-related reasons. Please check with your card issuer before contacting us for further assistance.
What if I placed an order twice?
Please contact a customer service representative as soon as possible for assistance.
When a product is out of stock, when will there be a restock message?
In the rare event that a product in the shopping cart is sold out after the order has been confirmed, we will contact you to inform you that the product is sold out. Other products in your order will be shipped as usual, but the payment for the related sold out products will be refunded. If you have any product-related inquiries, please email us at cs@kosmetics.com.hk .
contact us
KOSMETICS Online Store Customer Service Email: cs@kosmetics.com.hk
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